Find answers and step-by-step instructions below. If you still need help, write to us.
the first five minutes
One of you creates a shared code: twelve characters, like K7M2QX9RJ4TP. Send it to your partner, who enters it on the linking screen. You only need one code.
In Settings, tap the code to copy it or use the share button to send it in Messages. Codes are not case-sensitive. The letters I, L, O, and U and the digits 0 and 1 are left out to avoid confusion.
In the app Settings → Shared code
You can create an account and set up your profile on your own. Duette's shared features, including dailies, memories, the calendar, and lists, become available after you link with a partner.
Use your email and password, Apple, or Google. Keep using the same sign-in method. Choosing a different one can create a separate account instead of opening your existing account.
Forgotten your password? Tap Forgot password on the sign-in screen and we'll email you a reset link. If it doesn't arrive within a few minutes, check your spam folder.
Either of you can unlink in Settings, then link again with the correct code.
Unlinking separates your accounts and stops sharing anything you created together. If you already added memories or photos with the wrong account, email us before unlinking so we can help.
In the app Settings → Unlink from partner
the everyday ritual
A day counts toward your streak only after both of you add a daily photo. If only one person posts, the day remains incomplete and does not count.
Days are counted in your couple's shared time zone, so you're both working to the same midnight even when you're apart.
Duette has no public feed, followers, profile search, or discovery page. In normal use, shared photos and memories appear only to the two signed-in accounts currently linked as your couple.
Read Privacy & security below for how access is protected and the limited situations in which Duette or its service providers may need to handle your information.
Usually this is a sync delay rather than a lost photo. Pull the page to refresh first; if it's still missing, force a sync from Settings.
If it still has not arrived, confirm that your partner's upload finished. On a weak connection, a photo may appear on their phone before the upload reaches yours.
In the app Settings → Sync → Sync now
Each memory holds a cover photo plus three attached photos on the free plan, or a cover plus six on Duette Plus. The cover doesn't count against that, so a Plus memory can hold seven pictures in total.
The free plan includes up to 25 memories. Duette Plus removes that limit. See Duette Plus for the full comparison.
your space stays yours
The short version
Your shared memories, dailies, lists, and plans are shown to the two signed-in accounts linked as your couple. Duette does not sell your personal information or use your private content to target advertising.
When Duette asks for shared information, the server checks that you are signed in and that your account belongs to that couple. Photos are kept in private cloud storage rather than a public gallery. The app normally receives a temporary link to display a photo, set to expire after about one hour.
Information is encrypted while it travels between Duette and its hosting service, and the hosting service encrypts stored data. On supported phones, Duette keeps sign-in credentials in the device's protected Keychain or Keystore.
Duette also keeps some photo copies on your phone so they load quickly and can remain available offline. A device passcode, current software, and control of who can unlock your phone are therefore important parts of protecting your memories.
No, not at this time. We're currently working on migrating Duette to end-to-end encryption (E2EE) and plan to roll it out soon.
End-to-end encryption is one specific type of protection, and not using it does not mean your content is public. Duette protects your information with encrypted connections, private cloud storage, and access controls designed to keep shared content available only to you and your linked partner.
Duette uses trusted service providers to operate the app. Access to user information is restricted and limited to situations where it is necessary to provide support, protect the service, prevent misuse, or meet legal requirements.
Your privacy matters. Duette does not sell your personal information or use your private content for targeted advertising. We continue to review and strengthen our security practices as Duette grows.
A bug report always includes what you type. Technical diagnostics and recent logs are included only when you choose to send them. Those logs are designed to remove sign-in tokens, email addresses, photo links, file paths, and media filenames before they leave your phone.
A screenshot is optional and may contain private details that automatic filtering cannot remove. Review it before attaching it, and leave out anything you do not want support to see.
In the app Settings → Report a bug
You can also unlink at any time or schedule account deletion in Settings. Read what gets deleted and what stays, or see the full privacy policy for the legal details.
one purchase, two people
No. One purchase unlocks Plus for both of you. Choose a monthly or annual subscription, or Forever for a one-time purchase. All three options include the same Plus features for you and your linked partner.
If your partner has purchased Plus and you're still seeing the free limits, force a sync from Settings; the unlock reaches your phone on the next refresh.
In the app Settings → Sync → Sync now
| Feature | Free | Plus |
|---|---|---|
| Shared calendar | Yes | Yes |
| Phone calendar sync | No | Yes |
| Daily History | Last 30 days | Unlimited |
| Streak restores | 1 free | 2 per month |
| Memories | 25 | Unlimited |
| Photos per memory | 3 + cover | 6 + cover |
| Lists | 3 | Unlimited |
| Prompt decks | 4 decks | All decks |
| Moments widgets | Up to 8 | Up to 12 |
| Moments insights | No | All |
| Achievement stickers | Earn & preview | Decorate & pin |
| Custom theme color | No | Yes |
Your first restore is free once per couple. Plus adds two each calendar month, shared by both partners.
Badges are free to earn, and you can preview their stickers in 3D on either plan. Duette Plus lets both of you decorate memories with earned stickers, save unlimited favourites, and pin up to three stickers on Moments.
Add up to 12 stickers to a memory and move, resize, or rotate them. You can link a saved memory to each pinned sticker and open it again from the sticker’s details. Your favourites and pins are shared with your partner.
In the app More → Achievements
Missed yesterday's Daily? A streak restore preserves your previous streak without changing your photos or notes. Complete today's Daily together to add the next day to your streak.
Your first restore is free, once per couple, and is used before your Plus allowance. Plus adds 2 restores each calendar month, shared by both partners. The allowance resets in your couple's shared time zone; unused monthly restores do not roll over. Additional restores are available to purchase in the app.
In the app Daily
Your shared Duette calendar is free. You can add plans, routines, and events together without Plus. Duette Plus adds device calendar sync, so you can choose calendars from your phone and see their events in Duette. One purchase covers both partners.
If Plus ends, device calendar syncing pauses and previously imported events stay saved. You can disconnect your phone at any time, even without Plus. Disconnecting removes your imported copies from Duette; the originals on your phone, your partner's imports, and plans added in Duette stay unchanged.
In the app Calendar → Calendar settings → Device calendars
The free plan lets you browse the last 30 days of Daily History. Your older photos and notes are still saved. Duette Plus unlocks your full Daily History for both of you, so you can revisit every saved photo and note.
In the app Daily → History
Prompts is the updated Question Generator. The free plan includes Let's Talk, Flirty, Would You Rather, and Who's More Likely? Duette Plus adds 1,200+ additional prompts across all four Plus decks: For Laughs, Go Deeper, Spicy, and Rewind. You'll find Spicy within Flirty.
You can use Prompts together or answer separately on either plan. Tonight's 5 is also available on both plans, with a sample from a Plus deck included for free. Full access to the Plus decks is shared by both partners with one purchase.
In the app More → Prompts
Apple bills and manages Duette subscriptions through your iPhone's subscription settings. Duette Settings includes a shortcut to that screen.
Cancelling stops the next renewal, but Plus remains active until the end of the paid period. Deleting your Duette account does not cancel the subscription, so cancel it separately.
Forever is a one-time purchase and does not renew.
In the app Settings → Manage subscription
Try these steps in order:
If Plus still does not appear, email us and include your Apple receipt and the email address on your Duette account.
Android is in development, with a beta currently running. Apply for the beta. We will send a code when a place opens. If you already have one, redeem it in Settings.
In the app Settings → Redeem Android beta code
sync and notification fixes
Duette syncs continuously in the background, but a phone that has been asleep, offline, or on a patchy connection can fall behind. Sync now pulls the latest shared data immediately.
Forced sync has a short cooldown. If the button asks you to wait a few seconds, that is expected.
In the app Settings → Sync → Sync now
iOS controls notification permissions. Duette has a shortcut to the correct Settings screen. Check that Allow Notifications is on, then check whether Focus or Do Not Disturb is blocking alerts.
If you tapped "Don't Allow" when Duette first asked, this is the only place it can be switched back on.
In the app Settings → Notification settings
Start with the usual three: close Duette fully and reopen it, check you're on the latest version in the App Store, and force a sync.
If the problem continues, use Settings → Report a bug. The report can include diagnostics and recent logs, which helps us investigate.
In the app Settings → Report a bug
profile, linking, and deletion
Open your profile to change your display name, username, photo, or colour. Your anniversary date appears below under shared details.
In the app Settings → Profile
Unlinking separates your two accounts. You each keep your own account and profile, but you stop sharing new memories, photos, plans, and lists with each other. Shared features remain unavailable until you link again.
To delete your account instead, see the instructions below.
In the app Settings → Unlink from partner
You can schedule account deletion from Settings. The app shows the exact deletion date, usually about 30 days later. Nothing is removed before then, and signing back in cancels the scheduled deletion.
Because some of what you've built is shared, it's worth reading what gets deleted and what stays before you start.
In the app Settings → Delete account
The plain-language privacy and security answers above explain the everyday protections. The privacy policy is the formal document covering what we collect, why, who helps us process it, and how long we keep it.
Subscription terms are covered by Apple's standard licence agreement.
If the answers above did not help, email us.
support@duette.appPlease include
For bugs, use Settings → Report a bug. You can choose to include diagnostics that help us investigate. For a security issue, email the same address and include “Security” in the subject line.
